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Google Senior Program Manager Workforce Management United Kingdom, England, London 969628501
19.11.2024
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience working in Workforce Management roles in a contact center.
- Experience building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools.
- Experience managing data science or technical projects, with competing resources and priorities.
Preferred qualifications:
- Experience working with and optimizing utilization of industry leading Workforce Management (WFM) tools (i.e., Verint, Aspect, NICE).
- Ability to operate simultaneously and effectively in both tactical and strategic modes.
- Ability to collaborate with internal stakeholders across different functions and geographies to manage change and drive continuous improvement initiatives.
- Excellent communication skills and executive presence to lead performance review discussions and manage business priorities.
- Excellent analytical and structured problem-solving capabilities.
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