Citi Group Digital Product Manager Lead VP 

United States, Texas, Irving 

968555954

Responsibilities:

• Leads the working backwards documents for a platform product release

• Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems

• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value

• Defines and measures the KPIs for a platform product

• Is able to make trade-off decisions on multiple platform products in a portfolio

• Develops business and platform requirements for either one platform component of a large platform product or a narrow product

• Leverages tools such as Ignite for reusability of APIs and platform services

• Determines release goals for a narrow platform product or a component of a large product

• Identifies best practices for continuous product development improvement

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6 + years of relevant experience in in a product management

• Bachelor's Degree in Computer Science/Business Management/Engineering

• Experience defining and developing product roadmap including product requirements, timeframes, and user stories to plan for the product development and launch in the future, using tools including JIRA and confluence.

• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the servicing space

• Advanced knowledge of Microsoft Excel, Word, and Power Point

• Demonstrated analytical skills; can extract meaningful insights from large and complex data sets as well as User experience design and Design Thinking.

Education:

• Bachelor’s degree in computer science/business management/engineering or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Preferred Qualifications:

• Customer advocate – have customer intuition and continuously think like a customer. Bring the customer voice to all projects and ensure we are delivering experiences that are both right for the business and customer

• Continuous learner/ Digital futurist – curious and constantly learning about the future of digital experiences, understand digital trends and not only builds for our customers’ current challenges, also innovates and explores future needs

• Storyteller – leverage customer stories and perspectives, grounded in data, to build broad empathy for customers’ lives in order to highlight an opportunity or convey the impact of a customer issue

• Influencer – persuasively rally teams, often with different needs and demands, around the customer platform

• Collaborative partner – partner across businesses and facilitate working together across silos in order to harness insights and develop solutions that are best for the customer and align to Citi’s mission

• Data-driven mindset – anchor decisions in analytics and drive accountability of the customer experience through data and metrics

• Brand ambassador – strong advocate of Citi products and services, both internally and externally

Anticipated Posting Close Date:

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