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JPMorgan Pensions Operations Team Lead Snr Associate United Kingdom, England, London 96764715
09.09.2025
Job responsibilities
- Lead and manage the Pensions operations team, ensuring efficient transfer processing and supporting administration, and prompt resolution of client inquiries and issues.
- Routinely coordinate with our pension provider to improve efficiency and troubleshoot issues.
- Identify and supervise the delivery of technical, practical or process fixes to improve day-to-day efficiency.
- Support the implementation of strategic change initiatives to develop our offering and enhance service delivery.
- Collaborate across the wider Nutmeg operations areas, Client and Wealth services to improve understanding and maximise efficiency.
- Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.
Required qualifications, capabilities, and skills
- Experience in or strong understanding of Pension operations, with a focus on transaction processing and issue resolution.
- Initial managerial experience, or demonstrable leadership potential, with experience in or an understanding of setting performance objectives.
- Ability to work effectively within a team and contributing to a culture of collaboration and innovation.
- Ability to support the implementation of strategic plans and process improvements in a client operations environment.
- Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
- Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and to deliver an excellent customer experience.
- Curiosity.
- Willing to work in the office on a full time basis.
Preferred qualifications, capabilities, and skills
- Experience in a financial services or retail banking environment.
- Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
- Ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
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