The Network Administrator is responsible for the daily operation, management, and maintenance of the organization's network infrastructure, including switches, routers, VoIP systems, and Wi-Fi networks. This role ensures the reliability, security, and performance of the network to support organizational operations and communications.
Key Responsibilities:
- Network Infrastructure Management:
- Configure, install, and maintain network switches, routers, firewalls, and other network hardware.
- Manage and optimize network performance, including monitoring traffic, resolving connectivity issues, and ensuring high availability.
- Troubleshoot and resolve network issues related to switches, routers, and other networking equipment.
- VoIP System Support:
- Administer and maintain the organization’s VoIP systems, including configuration, troubleshooting, and performance optimization.
- Ensure VoIP services are reliable and of high quality, addressing any issues related to call quality, connectivity, or system integration.
- Support the integration of VoIP with other communication tools and systems.
- Wi-Fi Network Management:
- Design, configure, and maintain Wi-Fi networks to ensure optimal coverage, performance, and security.
- Troubleshoot and resolve issues related to Wi-Fi connectivity, including interference, signal strength, and access point configuration.
- Monitor Wi-Fi usage and performance, and implement changes as necessary to enhance user experience.
- Network Security:
- Implement and manage network security measures, including access controls, firewalls, and intrusion detection systems.
- Monitor network traffic for signs of unauthorized access or security breaches.
- Conduct regular security assessments and ensure compliance with organizational policies and best practices.
- Documentation and Reporting:
- Maintain accurate and up-to-date documentation of network configurations, changes, and procedures.
- Prepare and review reports on network performance, issues, and improvements.
- Document and track support requests, resolutions, and network incidents.
- Support and Troubleshooting:
- Provide technical support for network-related issues, including diagnosing and resolving hardware and software problems.
- Collaborate with other IT teams to address complex issues and ensure smooth network operations.
- Assist with network-related projects and system upgrades as needed.
- Network Optimization and Planning:
- Analyze network performance and make recommendations for improvements and upgrades.
- Plan and execute network expansion and enhancement projects to support organizational growth and technology advancements.
- Stay informed about industry trends and new technologies to continuously improve network infrastructure.