Our Preparer/ staff will need to ensure that they have a strong understanding of:
- Their Region/Market –Key people from those markets. Have a high-level understanding of the markets they are part of and its dynamics like size, people, competency, clients, tier, etc.
- The regional leader and partners in their market
- The scope - what we are doing for them. what else we can do from our current portfolio; what unprecedented services are popping up. The activities we are performing for the market and understand another preparer’s work as a backup
- Team Dynamics: Needs to have a complete understanding of the market teams in the region
- Understanding of Tools: Mercury, Workflow, WIP, etc. with an ability to suggest improvement ideas
- Engagement Life Cycle: Preparers should have a good understanding of the entire WorkSmart Engagement Life cycle
Our preparers/ staffs are accountable for
- Prepare or assist in preparing simple to complex EMS Activities for their respective engagement teams.
- Preparer should have a complete understanding of the engagement teams BoB and provide periodic analysis to the Partner / team members of the engagement’s financial status.
- Have regular catch up with engagement teams to get a thorough picture of engagement financial status.
- Resolve complaints from Engagement Teams.
- Analyse the current activities and recommend additional EMS services.
- Ensure on time delivery with self-review.
- Ensure reviewer reviews the request before delivering the final output to the engagement teams
- Ensure error free and 100% quality of deliverables with zero escalation and ensure there is no rework.
- Delivery and expansion/growth of their Market penetration and Customer Retention
- Work with the Market Leader and proactively identify opportunities to offer up services on accounts (monitor pursuits; wins, engagements)
- Assist Market Leader with white spots analysis by Market and work with them to strategies further expansion and penetration
- Reporting escalations to the Market Leader and consulting on solutions before implementing anything
- Assist other team members complete their tasks in case needed.
- Keep their skills up to date and upskill periodically meet badge compliance
- Customer Experience: Drive customer experience in every request they handle
- Utilization: Ensure they meet minimum utilization requirement
- Absenteeism: Ensure no unauthorized absenteeism
- Team Morale: Be a team player.
- Have regular connect with stakeholders to ascertain health of the business.
- Ensure regular feedback to the reviewer
- Ensure regular feedback to the requestor
Skills and attributes for success
- Excellent verbal and written communication skills
- Ability to work with global networks, mindful of cultural differences
- Proactive, agile and manages time well
- Strong analytical skills and eye for detail
- Ability to work independently
- Solution oriented with strong problem-solving skills
- Strong client service focus; responsive to request and capable of maintaining a sense of urgency in resolving issues
- Flexible in adapting to constantly changing priorities
- Proficient in Microsoft Office (i.e., Word, Excel, PowerPoint and Projects. Advance knowledge of Power Bi/ Captivate will be preferred.
- Data driven approach. Passionate about learning and implementing new analytical tools and support innovative practices.
To qualify for the role you must have
- 0 - 5 years of working in a similar role
- Graduate /Postgraduate in any discipline
- Business Administration/ Engineering/ Sig Sigma/ Project management professionals will be preferred.
Ideally, you’ll also have
- Strong writing, research, analytical, communication and presentation skills
- Ability to work in fast paced professional services environment
What we look for
- Experienced in demonstrating strong knowledge of accounting and economics concepts
- Proficient in strong communication, both written and verbal and ability to present research findings
- Proficient to demonstrate the ability to perform financial research and analysis with some financial modelling experience
- Able to demonstrate the ability to deliver quality analysis with tight deadlines and take full ownership of your work while learning diligently on the job.
- Comfortable using MS Office tools specifically WORD, EXCEL and Advance Excel.
What we offer
- Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.