Citi Group Business Execution Analyst C13 hybrid located Heredia 

Costa Rica 

965516553

Responsibilities:

• Serve as communications lead on strategy development and execution for internal business messaging
• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
• Assist leadership/Chief of Staff in promoting and executing communications program
• Drive productivity/ cost savings initiatives in partnership with the senior management team
• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients
• Advise, write and edit on company-wide communications
• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications
• Develop monthly communications metrics to monitor and measure impact of the communication plan
• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact
• Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests
• Leverage technology and tools to enable communications and generate excitement and interest in risk communications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in a financial services role
• Communications or marketing experience preferred
• Demonstrated working knowledge of financial services industry
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

• Developing and Maintaining Reporting Needs:
  • Enhance reporting processes and implement new ones.
  • Identify and analyze key performance indicators (KPIs).
  • Support with monthly scorecards and summaries for senior leadership.
  • Centralize data quality reviews.
• Driving Process Improvement and Project Management:
  • Contribute to the development of capacity planning models.
  • Identify opportunities to centralize support for HRP&D business partners and Delivery Pillars.
  • Promote technology and process optimization.
  • Assist with the execution of key Risk and Control activities.
• Collaboration and Stakeholder Management:
  • Act as a liaison with central HRP&D teams to compile key performance measures.
  • Serve as a subject matter expert (SME) to stakeholders and team members.
  • Manage stakeholder relationships across different seniority levels
  • Appropriately assess risk when business decisions are made and escalate where needed

Skills:

• Analytical and Detail-Oriented: High attention to detail while maintaining a focus on broader goals and objectives.
• Data-Driven Mindset: Ability to interpret and analyze data to draw meaningful conclusions.
• Communication and Interpersonal Skills: Strong written and verbal communication skills, with the ability to influence and collaborate effectively.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel.

Qualifications:

• 6 - 10 years of experience in a financial or HR services role
• Advanced English level
• Demonstrated working knowledge of financial services industry
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree finished

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: