Td Bank Bilingual Contact Center Representative - MBNA Customer Service Specialist Canada, Ontario, Ottawa 96484343
Pay Details:
$45,700 - $61,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
a mono-line lender, ofa variety of credit card products and specializing in affinity partnerships.Helping is at the heart of everythingwe dofrom 7am EST – 12am EST,customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
What Youll Do
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Make people’s day:consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products, services and solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.
Where You’ll Work
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspacewith astable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will providehow this works for their team.
What You Need to Succeed
We’re proud to work with a group of diverse colleague. If you have relevantthat isn’t mentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Bilingual – an asset(French & English)
communication andlistening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.
igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Passion to assist customers in resolving unspoken needs by offering consultative advice
Ability to workbothindependentlyand aspart of a team.
when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
. Through regular colleague development conversations, training programs, and a competitive benefits plan,re committed to providing the support our colleagues need to thrive both at work and at home.
interested in a specific career path orcertain skills, wewant to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.– and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
hosting in-person training and onboarding sessions atforto ensuregot everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview.email or phone call.
National Occupa
14201 – Banking,nsurance and otherlerks (NOC)
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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