Unity Customer Experience Advisor 

Colombia, Risaralda, Perimetro Urbano Pereira 

964818001

As a member of the team, you will be responsible for answering non-technical requests and live chats, alongside article creation for our Self Serve offering. This requires the need for conflict resolution, soft skills, and enhanced problem-solving capabilities.

Training in our service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.

What you'll be doing

• Answer user questions with clarity and empathy through email.
• Create and maintain knowledge-based articles.
• Collaborate with internal stakeholders for product improvement based on customer feedback.

What we're looking for

• Experience in Customer Service or in a customer-facing role where understanding customers’ needs was key
• Excellent written and spoken English
• A love of learning, as we work in a fast-paced environment with lots of changes

You might also have

• Experience with different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk

Additional information

• Relocation support is not available for this position
• International relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position