Honeywell Field Service Engineer I - UAE Nationals 

Saudi Arabia 

96440221

After adequatetraining and experience on the field candidate should be able to perform thebelow tasks and responsibilities

• Provide reliabletechnical assistance to internal and external customers.
• Provide professionalcoverage of Technical Support Helpdesk.
• Support focus onaccuracy, timely feedback, and customer satisfaction.
• Drive timelyidentification, investigation, resolution, root cause analysis and replicationof technical issues.
• Build internalrelationships to expedite complicated cases.
• Develop broadunderstanding of customer needs.
• Support theknowledge-sharing mindset, methodology, and tools.
• Help and DevelopTechnical Support processes.
• Ensure properdocumenting and recording of all activity and communication and addresssystemic coordination issues.
• Be part of a team thatis solving complex technical problems for the customer
• Drive timely responsesto customer demands by supporting the coordinating efforts of different teams
• Build business acumen while learning toaddress customer's technical needs
• Service and maintenance of Honeywell and thirdparty equipment
• Install Honeywell EBI, prepare graphics andnecessary programming works as per specifications.
• Be ready on the job site during temporary orfinal acceptance of SLJs.
• Supervision of cabling & fieldinstallation works.
• Availability for and performance of dutiesoutside of normal working hours as per agreed rosters and as directed

Safety: meet the Corporate, customer andlegal obligations of Health, Safety and Environment (trainings, use of PPEs andsafety observations)

• Carry out hazard and risk assessments for alltasks as per company policy and procedures.
• Report near misses, incidents, and otheropportunities for improvement.
• Respond to customer inquiries and maintainthe customer equipment to the required standard regularly performspreventive / corrective maintenance and promptly intervenes on maintenanceneeds.
• Responsible for the delivery of the supportservices to customers respecting global standards and processes.
• Understand the customer needs and resolveissues through technical knowledge.
• Identifies service business opportunities inthe customers' installed base.
• Diagnosis, troubleshooting, Maintenance, andescalation for rectification of issues for timely closure of service requests.

Quality of delivery: Deliver promptlyagainst service request, respecting agreed timing and ensure timely closure andtracking. Deliver on Customer Satisfaction, process up-time andsystem performance metrics.

• Development and maintenance of site-specificdocumentation and quality assurance information as instructed by team leader.
• Keep technically current with the HBS productsand offerings. Understand legacy systems/upgrades and use all newsystems/products.
• System upgrades, augmentation, modifications, and maintenanceservices
• (Installation/configuration/implementation/commissioning/maintenancesupport) of Honeywell’s HBS offerings
• Internal processes and reporting: Adoptand adhere to global standard in terms of tracking of actions (tools andtiming) and promptly submit timesheets and billable work to ensure on timeinvoicing

Financial control according to previously agreedbudgets and plans.

• Support Working Capital Team and ServiceAdministrator to collect the payment on time from customer.
• Customer growth and development: Identifiesand develop opportunities for business growth cooperating actively with salesto progress them having an active and influential role with the customer todevelop the solution. Actively engages with sales to pursue the opportunities(actively generate and support sales leads) and provides customers withthe most effective solutions
• Provide special / custom training to customersupon request.

• Bachelor's degree Electrical, Communication, Mechanical Engineering orequivalent, or High school diploma with significant relevant experience
• Fresh graduate with understanding of servicing HVAC, Fire, Security oraccess entry and alarm systems.
• knowledge of PLC & DCS
• Honeywell and Industry based programming skills
• Strong fault-finding skills
• Excellent Honeywell product knowledge
• Flexibility with timing if faced with any site technicalissues/challenges
• Valid UAE driver’s License
• Ability to interact and build relationships withcustomers.
• Ability to acquire and demonstrate trade skills and/orproduct knowledge to meet the requirements of the role.
• Must be able to work with limited supervision anddirect contractors or other service technicians.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe workingenvironment.

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development

• JOB ID: HRD241797
• Category: Customer Experience
• Location: Plot No. J – 05 Honeywell Building,Masdar,ABU DHABI,121000,United Arab Emirates
• Nonexempt