Amazon FBA Senior Recovery Services Specialist 

India, Telangana, Hyderabad 

964265773

Key job responsibilities
• Managing communication with Amazon Vendors related to damages and losses occurred during liquidation process
• Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data
• Configuring inventory allocation for Amazon Vendors in the system on regular basis based on their volume capacity bidding
• Performing QA audit to reduce defects and ensure a high quality of work and ultimately reduce the dispute cases and amount refunded
• Cooperating with other departments and stakeholders closely (e.g. Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve an overall quality of decision-making and services provided by Amazon
• Managing SP-Support escalation tickets and identifying the gaps in SP-Support investigation SOP or Seller facing Help Pages, and then work with business stakeholders to update SP-Support SOP or Seller Help Page
• Constant internal investigation process optimization to improve productivity.
A day in the lifeAfter this, you will investigate the dispute cases raised by vendors and process refunds accordingly after your investigation;
While waiting for the system to release the refunds, you will being work on order cancellation request to prevent ineligible orders from being shipped to vendors;
Hyderabad, TS, IND

• 2+ years of professional experience, preferably in customer-facing or analytical roles
• Excellent written and verbal communication skills in English Language
• Good analytical skills and professional communication skills
• Demonstrated problem solving and analytical capability
• Experience in data analysis, solid working knowledge of SQL knowledge is mandatory
• Strong business judgement

• Ability to thrive in an ambiguous environment
• Highly organized, solution driven and results oriented
• Ability to prioritize and manage multiple responsibilities
• Sound business judgment, proven ability to influence others
• Experience communicating with technical and non-technical stakeholders across multiple business units
• Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.
• Another language (German, French, Mandarin or other) is welcomed