JPMorgan Technology Support III 

India, Maharashtra, Mumbai 

963982295

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Hands on experience with change Release, Problem Management and Incident Management: Follow all standard procedures as per ITIL
• Automation and toil reduction : Understand manual repetitive work currently carried out and implement scripts or leverage tools/technologies to automate and reduce manual toil

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Knowledge of Linux, Windows, Cloud/AWS/Kubernetes platforms. Scripting knowledge in Shell, Python, Java script. Databases : Sybase, Oracle. Tools : Geneos, Cloudwatch, Splunk, Grafana , Dynatrace, ServiceNow, Symphony, Zoom, Autosys etc
• Experience of application support (L2 level) preferably in Banking/Finance domain