JPMorgan Client Service Analyst 

India, Maharashtra, Mumbai 

963106478

As a service representative in Supply Chain Finance, you will have the opportunity to provide account maintenance and invoice inquiry support via phone and email channels. This role will challenge you to stretch outside your comfort zone, learn new skills, and play a crucial role in helping us understand and meet the needs of our suppliers and internal partners. We expect you to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls.

Job Responsibilities

- Provide account maintenance and invoice inquiry support through phone and email channels.- Achieve defined call center performance goals across all parameters, including efficiency, client satisfaction, quality, and controls.
- Share payment and invoice-related status along with steps for resolution.- Proactively communicate and escalate aging and sensitive supplier issues.
- Share information on identified supplier issues or product deficiencies and suggest ideas for process improvement and volume reduction.- Ensure proper handling and disposition of case tracking records.

Required qualifications, capabilities and skills:

• 3 years of Trade & Working Capital customer service experience in a call center environment
• Strong team player with ability to build good working relationships with various teams
• Strong written, verbal and interpersonal skills
• Effective problem solving
• Ability to exercise sound judgment and make effective decisions
• Effective time management and organizational skills
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment
• Self-starter who does not require close supervision