KLA Product Engineer 

Israel, North District 

962734212

Qualifications

• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
• Strong knowledge of semiconductor system operations, processes, system integration, and system calibrations.
• Able to step into a challenging beta, evaluate, install or sustaining escalations, analyze data from various sources, and work with division (DE) and manufacturing (MDE) experts as needed to provide detailed action plans (POA) suitable for execution byCustomer Service Engineers (CSE) and Technical Support Engineers (TSE).
• Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools.
• Ensure that learning on current generation tools is captured and applied to next generation designs n+1 or 2.
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer and teach or co-teach initial courses. Audits service training courses to ensure content and delivery quality.
• Help to define parts planning, implement and optimize spare parts that will be stocked to support field shipments by taking into account reliability, diagnostics, inventory holding cost, training level and other factors.
• Prepare CoS models (bottom-up and top-down) during initial concept phases and update them as new information is available. Apply results to help optimize design of diagnostics. Report out on quarterly CoS metrics.
• Work with Service Marketing to define Service Offerings, including analyzing market needs, forecasting CoS and developing Sales support materials.
• Define and optimize Preventative Maintenance Schedules and Tasks for equipment models.
• Participate in NPI Best Practice teams to spread knowledge across product divisions.
• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
• Work with local field service teams globally for new product introduction and long term sustaining support.
• Perform System level troubleshooting and diagnosis after training
• Act as a two-way conduit of information between design teams, engineering, manufacturing, tech support and service personnel.
• Adept at 7-step / MBPS / 8D troubleshooting methodologies.
• Ability to travel ~30% globally as needed for extended periods of 1-4 weeks

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years