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Tesla Technical Support Intern Energy Products Australia, Victoria, Melbourne 961250619
06.04.2025
What You’ll Do What You’ll Bring
- Provide the highest level of customer support by answering inbound calls and emails
- Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
- Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
- Communicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
- Accurately record issues and data into CRM database
- This role may require a shifted work week on occassion
- Electrical or Mechatronics engineering background strongly preferred
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shifting priorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in technical support or call center environment preferred
- Understanding of distributed generation and/or energy storage systems preferred
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn about new and innovative technologies
- Willingness to assist and teach others on the team
- Establish and maintain positive, cooperative, working relationships
- Effectively handle multiple priorities, organize workload, and meet deadlines
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