Honeywell Application Engr II 

United States 

960474563

As an Application Engineer II here at Honeywell, you will be responsible for providing technical support and solutions to our customers. You will play a critical role in understanding customer requirements, troubleshooting issues, and delivering high-quality solutions. In this role, you will collaborate with cross-functional teams to develop and execute strategies for customer satisfaction and business growth.

Key Responsibilities:

• Support Customer Services Team,providing Technical Support to Customers around the Globe for HoneywellConnected Industrials – Matrikon Group of products.
• Providing Telephonic/Remote/E-mailsupport to Customers for MatrikonOPC Suite of Products.
• Follow the Support process toensure all Support Requests are responded and resolved as per the committedService Level Agreement.
• Facilitate issue identificationand analysis. Report out to regional stakeholders, work closely with the globalteam.
• Should be an EffectiveCommunicator to ensure Customer Satisfaction.
• Should be willing to work inshifts at least one week a month.
• Should be well versed with ControlSystems, DCS such as Honeywell EPKS, Foxboro etc.
• Should be proficient in differentnetwork topologies.
• Should be proficient withMicrosoft technologies such as DCOM and TCP/IP.
• Should be well versed in WindowsDomain, Workgroup, Networking, Security concepts.
• Should be able to write ExcelMacros or basic scripts to facilitate customer solutions
• Should be comfortable to workunder Services Discipline, involving frequent customer meetings, RemoteSessions, Escalations etc.
• Should liaise with Testing andDevelopment teams as and when required and ensure Customer issues and defectsare addressed timely.
• Should participate in initiativesbeyond Support and Service like Continuous Improvement, Innovation, ProductEnhancements etc.
• Should adhere to HoneywellOperating System or HOS Culture.

• Bachelorof Engineering in Instrumentation, Chemical, Computer Science, InformationScience and Electronics
• Experienceof 3-5 years in Industrial Process Automation and MES/OPC Products
• Excellent Communication skills (Fluent English)
• Working Experience and Knowledge on OPC Server or application software’s.
• Working Experience and Knowledge on MES Data Historians like Honeywell PHD, OSIsoft PI, Aspen IP21, GE Prophecy etc.
• Should be well versed with OPC Servers, integration and knowledge of Historians with OPC Classic and OPC UA.
• Basic understanding and experience with OPC UA based products.

• Master of Engineering in Instrumentation, ProcessControl, ComputerScience etc.
• Previous experience of working in TAC/Technical Support is an added advantage.
• ITIL certified for Services, would be preferred.
• MatrikonOPC certification would be an added advantage.
• Basic VB, Java and .NET Scripting would be an added advantage.

• JOB ID: req470217
• Category: Engineering
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Exempt