Ensuring referred applications or appeals are underwritten optimally, while working within our Credit Risk mandates and ensure the team operate within the service level agreements - we believe everyone is responsible for delivering the right outcomes in a timely manner
Provide subject matter expertise and use keen investigative skills to resolve complex onboarding queries and lending complaints
Support new product design and process optimization by continually identifying areas where we can improve
Understand the consumer finance market to assist with lending decisions given
Understand complex cases and continually observe for additional red flags (such as potential first party fraud indicators)
Keep detailed and accurate records of the underwriting decisions and articulate clearly why decisions have been made
Adhere to the FCA Conduct Rules
Required qualifications, capabilities, and skills:
Strong understanding of the underwriting processes and procedures with a focus on new business applications.
Experience of financial underwriting within a regulated FCA environment, with a strong customer service background (1 year minimum)
Experience of working on your own initiative and prioritise tasks to reflect the impact on the business
Genuine interest in regulation and be able to interpret changes as they occur
Strong knowledge of CONC and TCF principals and how to apply them to ensure adherence with FCA guidelines
Ability to lead by example and skilled at partnering with stakeholders