EY On-site Technology Support Technician 

Singapore, Singapore 

959386975

Technical Responsibilities of an On-Site technician

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or remote
• Troubleshooting and Problem solving: Laptop break-fix, application, and network connectivity issues
• Service Now ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
• Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
• Conference room support. Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
• Printer support (installation, configuration, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Client site support (travel to support EY employees at a local client engagement site)
• Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices). Occasional after-hour support may be required
• VIP/White Glove support
  

Interpersonal skills an On-site technician should have

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivating, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements

• 2+ years of on-site technical support experience