Uber Service Team Lead QC 

United States, West Virginia 

959219934

We aim to prioritize safety and growth at a global scale by building and optimizing cost-efficient identity verification processes for identifying risky actors and limiting unnecessary friction for safe earners.

What the Candidate Will Do:

• Lead, motivate, and develop hard-working teams of CSRs within a time-sensitive and fast-paced environment to achieve operational key performance indicators.

• Provide ongoing support to the team of 15-17 representatives, including floor coverage, addressing queries, conducting regular 1-on-1 meetings, and offering immediate feedback.

• Guide CSRs to improve their performance in serving the community.

• Conduct weekly performance audits with QA, L&D, and Analytics teams to identify improvement opportunities, provide additional training, and enforce policies.

• Act as a subject matter expert, identifying trends, and guiding CSRs in their daily tasks.

Basic Qualifications

• Demonstrated ability to thrive in a fast-paced and dynamic environment, pushing for innovative solutions and experiences for users.

• Strong ownership mentality, driven to elevate Uber support, solve problems independently, and take initiative.

• Effective leadership skills to mentor and guide teams to deliver exceptional support consistently.

• Service-oriented mindset to enhance user experiences and build trust in the Uber platform.

• Proficiency in English communication.

• At least 1 year of relevant experience.

• Strong customer service, technical proficiency, coaching, mentoring, and stakeholder management skills.

Preferred Qualifications

• Bachelor's degree.
• Experience in customer-centric industries, sales, customer dedication, or retention.
• Extensive experience in diverse markets and cultural understanding.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .