Cyberark Service Desk Specialist 

India 

9584039

Job Description:

CyberArk is seeking a full time IT Service Desk Specialist. As an IT Service Desk Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.

Job requirements - a must have:

• Monitoring, maintaining, troubleshooting computer systems and network problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Min. of 3 years prior experience as an IT support
• Strong knowledge of Microsoft Windows operating system, Microsoft Office products, Mac operating system and Mac management
• Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Knowledge and experience in supporting development (R&D) teams
• Ad hoc tasks as needed

Required Skills:

• Excellent communication and customer service skills
• Able to rapidly establish a good working relationship other colleague
• Ability to listen and engage with people at all levels in a confident manner
• Excellent time management skills
• Team player
• Hardworking and flexible with the ability to work under pressure
• Ability to multi-task and with a positive ‘can-do’ attitude
• Excellent English
• can work in flexible hours within a global team