Honeywell Lead Cust Exp Specialist 

Romania 

957816671

Key Responsibilities

• Successful and timely booking and lifecycle handling of all product orders;
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so;
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent, responsible generating invoices, cancel invoices for returned goods and notifying customer and collection department;

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Administrative Support
• Order Processing

• Preferred minimum 3-year experience in the Customer Services field, preferably with expertise in SAP;
• Customer-oriented and action-oriented, self-motivated, with good communication skills;
• Ability to interact with a wide variety of customers in different countries;
• Understands how different the various specific functions of the organization are and correlates them with each other;
• Ability to use Microsoft Office applications;
• Fluent in English.

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

• High School Diploma, or equivalent. Some experience in the field.

• Technical knowledge specific to (stated field)
• Good communication skills
• Good administration skills
• An ability to take initiative and work with limited direction

• JOB ID: HRD237083
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt