PayPal Customer Care Rep EU Consumer Servicing 

Philippines, Manila 

957074718

This job assists customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions. You’ll research issues, interpret transaction activity, and resolve concerns to support their business. By providing proactive guidance and real-time solutions, you’ll enhance customer loyalty while ensuring privacy, security, and compliance with account guidelines.

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

• Minimum of 1 year of relevant work experience

Experience

• 2+ years’ experience in a role that put you in direct contact with consumers.
• Fluency in English is essential
• Education: High school diploma or equivalent
• Good problem solving and analytical skills
• Financial services and/or call center experiencepreferred.
• Comfortable working in a high pressure, fast paced environment with competing priorities – able to shift focus based on organisational needs
• A technical mindset
• Ability to work to a clear set of targets and KPI’s

In order to work well remotely, we are requesting the following:

• Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
• Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
• All PayPal hardware you receive needs to be connected to a surge protector.
• Must have dedicated working space free of distraction and background noise.
• PhysicalRequirements: Thisposition requires sitting, typing and repetitive motions.

Our Benefits:

Any general requests for consideration of your skills, please