IBM Manager Finance & Administration Delivery - Record Report 

India, Karnataka, Bengaluru 

95644620

Your Role and Responsibilities

• You will focus on Reporting, General Ledger Entries, and Intercompany Reconciliation globally.
• Manage client engagements/contracts across geographies – Operations support for establishing processes, metrics identifications and reporting.
• Responsible for managing relationships with customers at the senior management level and ensuring customer happiness.
• Demonstrate Thought leadership in brining value to the client – technology and analytics.
• Build and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery.
• Run career development activities for team members, team leaders and managers, including performance management, feedback, and training.
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.
• Handle and ensure overall F&A delivery for various global regions.
• Drive transformation projects.
• Manage account reconciliation process and drive policy adherence along with implementation of tools and usage.
• Responsible for driving productivity and efficiency per contractual requirements.
• Ensure adherence to control and compliance policies and procedures.
• Lead operational and governance calls with clients and IBM internal Partners.
• Ensure Service Level Agreement (SLA) management and Issue protocol.
• Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution.
• Build backup and cross-training plans and ensure they are implemented and revisited regularly.

Required Technical and Professional Expertise

• Minimum 10 years of experience in Finance and Administration Delivery.
• Proven experience in handling all aspects of Records to report.
• Ability to interact and lead multiple customers across the globe and handle issues.
• Experience to continuously look for opportunities to improve metrics and the validation of the data.
• Proven analytical and numerical ability.
• Validated presentation and interpersonal skills with flexibility in work hours.

Preferred Technical and Professional Expertise

• Strategic thought leadership in designing future state delivery and strategies for attaining them.
• Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture.
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with the latest marketing trends.
• Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.