Allocate work as a team leader for a team of clerical/support employees (mostly entry-level positions)
Applying working knowledge of technical and professional concepts and in-depth knowledge of team goals
Exchange information to team
Make evaluative judgements based on the analysis of factual information
Mentor team and review completion and quality of team’s work, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Previous relevant experience preferred
Field experience and leadership experience
Knowledge of procedures and concepts within own technical/subject area
Proven ability to work as a team and with external units to deliver quality customer service
Proven investigative and analytical skills
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor's degree/University degree or equivalent experience