Amazon Support Engineer Alexa Communications 

India, Tamil Nadu 

95455125

As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization. You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios. You will become intimate with the architecture of our systems, support software rollouts, build internal tools, and exemplify operational excellence.
As a Support Engineer, your key responsibilities will include:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets.
Drive projects that improve support-related processes and automated incident resolution.
Develop internal tools, primarily in Ruby or Java.
Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance.
Mentor junior engineers and drive operational excellence initiatives across the Alexa organization.
Balance support/ops requests with software development or systems engineering work while still having fun.

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- 2+ years of technical support experience