Support Service Order Management: Assist in managing the lifecycle of telecom network service orders , ensuring accurate execution from quote initiation to test and turn-up .
Collaborate with Stakeholders: Communicate with telecom providers, technicians, and internal teams to help coordinate installations and service modifications .
Data Analysis & Reporting: Utilize Excel and other analytical tools to generate reports, monitor performance, and support data-driven decision-making .
Project & Process Improvement: Participate in telecom projects , learning to improve processes while ensuring delivery on time and within budget .
Stakeholder Communication: Assist in interdepartmental communication to help align priorities and ensure smooth execution of telecom service orders.
Compliance & Documentation: Ensure all activities follow industry regulations and company policies , while maintaining accurate records.
Problem-Solving & Growth: Identify and suggest solutions for process inefficiencies while gaining experience in troubleshooting and operational management.
Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field.
Experience: 1-2 years of experience in telecom service order management, data analysis, project coordination, or a related field .
Skills:
Strong analytical and problem-solving skills with a desire to develop expertise in data-driven decision-making .
Proficiency in Microsoft Excel , including familiarity with pivot tables, VLOOKUP, and data analysis tools .
Basic project management knowledge with an interest in learning to optimize telecom processes.
Good communication and stakeholder engagement skills , with a willingness to develop professional relationships.
Ability to adapt, prioritize, and manage multiple tasks in a dynamic environment .
Detail-oriented mindset with a focus on continuous improvement.
