Responsibilities
- Support orderly trading and operations of short-term European physical gas markets
- Managing the correct and timely administration of transactions in an automated system.
- Monitoring of the conduct of market parties with respect to the exchange market rules.
- Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand
- Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
- Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
- Monitor the health and usage of our systems, escalating recurring or high-priority issues
- Provision access to tools and applications necessary for customers to connect with ICE
- Conduct real-time surveillance of electronic trading activity in ICE products
- Produce operational reports to provide metrics and tracking of queries
Knowledge and Experience
- College degree or equivalent work experience in a customer-focused environment
- Knowledge of commodity markets, financial trading, or energy is a plus
- Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
- Strong communication skills with demonstrated interpersonal skills
- Team player, with commitment to service to our customers and their needs
- Working knowledge of computers, including Microsoft Office applications and operating systems
Schedule
- This role supports our global customers 24/7 - rotating shifts are required
- Ability to work varying shifts, including nights and weekends
