EY BC - Customer Experience Senior Associate UI/UX Designer 

Malaysia, Kuala Lumpur 

951830863

Through our structured learning and development program, you will develop the skills, knowledge and experience to help grow our clients’ businesses. With a network that stretches across the world, you will gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

• Creates and works through interaction design generating necessary models
• Actively participates and contributes in brainstorming and solutioning of the defined interaction
  
• Creates visual executions of concept/challenge in form of storyboarding, prototype designs.
• Creates site maps, user flows, wire frames and visual designs.
• Builds information architecture of the product or service
• Responsible for creation and definition of all user interface and journeys.
• Produces specification and guidelines necessary for development and delivery teams to follow their designs and build products and services accordingly.
• Responsible for creation of interaction design assets and their functional consistency
• Collaborates closely with experience and service designers on user experience, design solutions building of the prototype
• Responsible for creating and documenting interaction design guidelines and writing respective documentation
• Participates in user and usability testing in order to iterate and improve the interface designs

Skills and attributes for success

• Strong analytical and problem-solving skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally
• A genuine passion and desire to improve the experience customers have with brands and organizations

To qualify for the role, you must have

• Undergraduate or Postgraduate degree with at least 2+ years’ working experience in a customer-facing and problem-solving capacity, preferably with 1 year in a business consulting role with a leading consultancy firm
• Experienced in designing or delivering customer journeys in the market. We would be open to exploring profiles with varied years of experience for other grades
• Familiarity with customer-centric trends, best practices and technology solutions. Some fundamental experience in at least one of the competencies would be an advantage:
  • Customer research and Insights
  • Human-centred Experience Design and Measurement
  • Sales and Marketing
  • Customer Services Operations and Channel Engagement
  • Recognized digital platforms and enabling technologies i.e. CMS, CRM

Ideally, you will also have

• Sector-specific customer experience knowledge
• Knowledge in Agile and/or traditional project management
• Knowledge in product management and development lifecycle
• Knowledge in Design Thinking, UI/UX

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.