JPMorgan Client Data Analyst - Custody Entitlements 

Philippines, Quezon City 

951321143

As a Client Data Analyst in the Client Account Services (CAS) - Custody Entitlements Team, you will manage electronic banking access for Securities Services clients. You will liaise with internal and external stakeholders, including Clients, Client Service/Solutions, Middle Office, and Help Desk, to understand client requirements, manage inquiries, and control access. Your role requires a clear understanding of the Securities Services business and the ability to deliver best-in-class solutions.

Job Responsibilities:

• Complete client instructions and queries with timeliness and accuracy, adhering to standard operating procedures and service level agreements.
• Perform validations on client instructions and administer user access to electronic banking products in a controlled manner.
• Identify operational risk scenarios and propose mitigation strategies.
• Assist Clients, Client Service, Middle Office, and Help Desk in resolving concerns.
• Anticipate and manage escalation-prone scenarios proactively.
• Promote and drive continuous improvement initiatives.

Required Qualifications, Capabilities, and Skills:

• Minimum of 1 year experience in a client liaison role in a financial organization.
• Strong verbal and written communication skills for client interaction.
• Comfortable dealing with both internal and external clients.
• Strong analytical skills and ability to work in a fast-paced environment.
• Proven skills in time management and attention to detail.
• Capacity to work under time-sensitive business deadlines independently.
• Amenable to work on a night-time schedule following North America hours.

Preferred Qualifications, Capabilities, and Skills:

• Proficiency in Microsoft Office suite of applications.
• Flexible to work in shifts.
• Experience with new age tools like Alteryx, Tableau, Xceptor, etc.