Amazon Support Engineer Profit Intelligence 

India, Tamil Nadu, Chennai 

949300618

As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in-house Applications and BI tools), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics.You will be responsible for crunching and providing support for petabytes of in-coming data from dozens of sources and financial events around the company.Key job responsibilities
* Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
* Work on operations and maintenance driven coding projects
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more ETL products or components
* Customer notification and workflow coordination and follow-up to maintain service level agreements
* Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets
We push the envelope in using cloud services in AWS as well as the latest in distributed systems, forecasting algorithms, and data mining.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON