What You’ll DoJob Responsibilities:
- Be a trusted technical authority to global Cisco customers and partners.
- Work with customers via collaboration tools to solve complex technical issues.
- Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
- Contribute to knowledge base and troubleshooting guides
- Recreate customers technical problems in internal state-of-the-art Cisco lab.
Preferences:- One or more years of related experience with technical support in networking.
- Technical knowledge with proven experience in networking and network security equivalent to CCNA level knowledge (Cert not required).
- Knowledge and experience in (Network Access Control) NAC or Cisco (Identity Services Engine) ISE is a plus.
- Fluent in English, written and spoken.
We'll be impressed if you can also show one of these:
- Advanced Linux skills, Windows troubleshooting.
- Scripting Languages.
- Relevant industry certification.
- Experience configuring, troubleshooting Cisco Security Products.
- Presentation and training skills.
Development opportunities:- Grow your technical and soft skills.
- Ability to present in seminar and conferences such as Cisco live and partner meetings.
- Support in pursuing Cisco Certification.
- Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
- Mentoring and coaching.
- Becoming Subject Matter Expert.
- Giving back to local and global community.(charity events).
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)