Citi Group Officer 

India, Tamil Nadu, Chennai 

947775066

Responsibilities:

• Perform Quality Analysis for samples performed based on Regulatory requirements and provide enhanced quality service to clients
• Identify errors and provide feedback to the agents to mitigate Operational Risk
• To deliver all the metrics as per norms
• Review and process samples under assigned process / procedures
• Perform control checks on document/instruction.
• Required to gain expertise in process and train new hires within the work unit
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification:

• 2-4 years’ experience in banking operation, Financial/non-financial/Investment Operations, Operational process management
• Should have good comprehension skills & be attentive to details
• Should have good communication skills
• Should be able to make sound decisions based on information on hand
• Customer centric approach
• Demonstrate strengths across Risk/Controls and Client Excellence
• Strong Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
• Good oral and written communication skills
• Attention to details, high level of accuracy and productivity.
• Meticulous, with good initiative & independence, communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

Time Type:

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