Citi Group Analista Atención Clientes CPAES_C04 

Mexico, Mexico City 

947363078

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Manejo Excel Intermedio.
• Contabilidad Básica.
• Trabajo en Equipo.
• Analítico.
• Organizado.
• Seguimiento y solución a aclaraciones.
• Análisis y captura de datos.
• Enfoque al cliente.
• Disponibilidad de horario y lugar de trabajo.

EL OBJETIVO DE LA POSICIÓN ES:

• Gestión directa con las compañías de traslado
• Atención a clientes externos por servicios verificación de depósitos a nivel nacional
• Entrega de reportes a clientes
• Interacción con los proveedores a nivel nacional
• Manejo de bases de datos, para el análisis y reporte de diferencias.

EL HORARIO Y MODALIDAD DE LA POSICIÓN ES:

• Residente
• Lunes a viernes
• 9:00 am - 6:00 pm

Time Type:

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