NetApp Technical Support Engineer - German Speaker 

Germany, Bavaria 

947234806

• Troubleshoot complex issues related to NetApp FAS/AFF product line, customer environments, and NAS protocols (CIFS, NFS) that lower levels of support couldn't resolve.
• Respond to post-sales customer support issues via phone/email/web/chat or internally through ActiveIQ Automated Case Generation.
• Research customer issues promptly and provide recommendations and action plans directly to customers.
• Collect and analyze multi-platform logs to identify issues and determine the root cause.
• Possess keen attention to detail, ability to remember patterns, and a strong interest in problem-solving.
• Collaborate with other Technical Support Engineers (level 1 & 2) to expedite solutions for customers.
• Escalate complex cases or those outside your area of expertise to Escalation Engineers.
• Utilize internal technical expertise, including higher-level engineers, knowledge base, and internal tools, to deliver effective solutions to customer issues. Additionally, publish new knowledge base articles and share best practices with Technical Support Centre staff while staying updated on new technologies and complementary storage applications.

• Requires a minimum of 2 years of related experience in UNIX, Storage administration or technical support.
• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
• Must have expertise in two or more of the following areas:

- UNIX/Linux configuration, administration, and technical support.

- Microsoft Windows environment configuration, system administration, and technical support.

- NAS and/or SAN storage and surrounding infrastructure.

- Server and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix).

This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets.