Citi Group Platform Services – Senior Technical Lead - C12 HEREDIA 

Costa Rica 

946712329

The position has the responsibility for researching, troubleshooting, and supporting multiple applications located in LATAM.

Essential Responsibilities

• Team Leadership : Lead, mentor, and develop a team of IT support engineers, ensuring they are motivated and aligned with the company’s goals. Foster a collaborative and high-performance culture within the team.
• Infrastructure Management : Oversee the maintenance, optimization, and troubleshooting of Linux, Windows servers, Databases like Oracle, SQL Server and different Middleware Components (Tomcat, Apache, Websphere, etc) to ensure high availability, performance and security.
• Ticket Management : Monitor and manage support tickets, ensuring timely resolution of incidents and requests. Implement processes to improve ticket resolution times and customer satisfaction.
• Project Management : Lead infra related projects from initiation to completion, ensuring they are delivered on time, within scope and budget. Coordinate with cross-functional teams to ensure successful project delivery.
• Proactive Problem Solving : Identify potential infra issues and area for improvement. Develop and implement proactive strategies to prevent problems before they impact business operations.
• Documentation : Maintain and improve documentation related to IT infra, processes, and procedures. Ensure knowledge sharing within the team and provide training as needed.
• On-call rotation : Organize the on-call services and participate on the rotation schedule for escalations.

Required Skills and Expectations

• Technical Expertise:
  • Extensive experience with Linux/Windows operating systems
  • Strong knowledge of Oracle databases, including basic configuration and monitoring.
  • Experience with middleware platform like Tomcat/Apache and Websphere.
• Leadership Skills:
  • Proven experience leading and managing IT support teams
  • Strong interpersonal skills with the ability to motivate and inspire team members.
  • Excellent interpersonal, presentation and communication skills, verbal & written.
  • Focus on customer support and the ability to build successful working relationships with Clients
  • English Language skills, both written and verbal are a must
  • Ability to work calmly and professionally in high pressure situations
• Problem Solving
  • Demonstrated ability to identify, analyze and resolve complex technical issues.
  • Proactive approach to problem-solving with a strong sense of urgency
• Organizational skills
  • Ability to manage multiple tasks and priorities effectively.
• Education
  • Bachelor’s degree in computer science, Information Technology, or a related field.

Time Type:

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