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Gong APAC Mid Market Customer Success Manager Singapore 946296578
Yesterday
RESPONSIBILITIES
- Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value.
- Drive engagement & adoption and foster enthusiastic, passionate customers.
- Establish a trusted relationship with each client and drive continuous value of our products.
- Proactively identify and lead team process improvements.
- 5+ years of relevant work experience, in a CSM or Account Management role managing 30+ accounts.
- Demonstrated background in developing and managing commercial relationships and renewing contracts.
- Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty.
- Excellent verbal and written communication skills.
- Previous B2B SaaS and enterprise software experience.
- Passionate about providing an exceptional customer experience.
- Creative, resourceful, detail-oriented, and well-organised.
- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
- Someone who flourishes when given responsibility and a sense of ownership.
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