Amazon Escalation Process Specialist Turkish Speaker MENAT SAS 

United Arab Emirates, Dubai 

946275014

MENAT SAS team is looking for a Turkish Speaking EPS associate capable of working in a dynamic environment focused on addressing TR Sellers escalated enforcement issues. In this role, you will deep dive escalations and work with a broad group of internal stakeholders globally (e.g. sales, marketing, seller support, etc.). You will also work with Sellers and Account Managers (AMs) directly to collect insights that prove as blockers for seller's account health.
Key job responsibilities
Roles and Responsibilities:
• Resolve complex issues directly raised by Seller escalations.
• Proactively identify process gaps impacting Seller and solve them at scale using technology and processes.
• Collaborate with partner teams for escalations resolution with an aim to improve seller experience.
• Liaise with other internal departments as required to resolve Seller issues and questions.
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Provides support to account managers to ensure seller`s appeals are being addressed within SLAs and that SOPs are being followed correctly with focus to detect and report broken processes/ dead ends by identifying patterns across unsuccessful seller escalations

• Fluency in Turkish
• BA/BS degree, or equivalent experience including 3+ years of process improvement experience in eCommerce
• At least 1 year of Program and/or Project Management
• Demonstrated success exceeding goals
• Sound business judgment, proven ability to influence others, and very detail oriented
• Ability to prioritize and manage multiple responsibilities
• Always does what is right for the customer—relentlessly customer-focused
• Excellent written and oral communication (English); able to express thoughts logically and succinctly.

• Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements
• Strong analytical skills including Microsoft Excel
• Ability to thrive in an ambiguous environment
• Creative, has initiative, and can constructively advocate on behalf of the customer
• E-Commerce or Retail experience preferred