Amazon Support Engineer DC Central Ops 

Japan 

945218278

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
- You will develop solutions to to recover capacity for customers.
- You will interact directly with Data center technicians to support escalations for issue resolution.
- You will work with systems engineers to push upstream fixes to enable capacity recovery.
- You will work to deep dive defects throughout the capacity installation process, and work to develop solutions to mitigate defects.
- You will contribute to data analytics to support your role.
- You will evaluate data and trending patterns to uncover defects across product life cycles.A day in the lifeAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3-yrs of Data Center experience
- 5+ yrs of Hardware troubleshooting
- 3 yrs of creating technical documentation

- 5+ yrs of Data center Experience in an Operations role or working with operations within data centers
- 5+ yrs of networking troubleshooting and deployment
- 5+ yrs of Linux troubleshooting for hardware related issues.
- Process improvement / Six Sigma Experience.
- 1+ yrs of training technical content to non-technical audiences