Amazon Data Center Support Engineer 

Australia, Victoria, Melbourne 

944875921

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This is a unique opportunity to join AWS as a Data Centre Technician in Melbourne. You will become the senior resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.Key job responsibilities
- Maintain a high level of system (Server/Network) reliability by prioritizing and resolving trouble tickets efficiently
- Share knowledge and help educate less technical staff on the best practices in Data Center Operations
- Contribute to, and improve on operational efficiencyAdditional role requirements
- This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely
- 24/7 shift coverage is required and includes 12 hour rotating shifts. This may change based on the future needs of the business
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3+ years of server hardware management, network management and troubleshooting experience
- Experience with Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
- Experience with storage subsystems
- Linux administration knowledge and experience.

- Associate's degree or higher in an IT-related field with applicable certifications or/and equivalent professional or military experience
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
- Networking experience with CCNA and/or Network+ certifications