JPMorgan Client Service Account Manager – Payments Financial Institutions 

Philippines, Quezon City 

944813404

As a Client Service Account Manager in the Financial Institutions Group, you will be responsible for delivering top-tier service, aiming to achieve 100% client satisfaction. You will build deep and meaningful relationships with key contacts within our clients' organizations. In your role, you will gain an in-depth understanding of our clients' primary business, the products, and services they receive from J.P Morgan. Collaborating with other J.P Morgan stakeholders, we will work together to ensure a seamless client experience.

Job responsibilities:

• Oversee the client experience across all aspects of their day-to-day relationship with JPMorgan Payments, ensuring satisfaction and engagement.
• Maintain an accurate and active service temperature check for all clients within the portfolio to monitor satisfaction levels.
• Identify and address service issues impacting clients, and escalate potential risks associated with client activities as needed.
• Leverage organizational knowledge to communicate and resolve client-impacting issues promptly and effectively.
• Develop a deep understanding of the client's business to anticipate their servicing needs and provide tailored support and solutions, acting as the client's advocate.
• Assist in developing and executing jointly agreed service plans that focus on process improvements for clients.
• Encourage the use of electronic service tools to enable clients to easily access payment-related information, and participate in business initiatives that enhance the client experience.
• Represent Manila in interactions with onshore stakeholders, ensuring alignment and collaboration.
• Collaborate with internal groups and segments to ensure compliance with agreed KPIs.
• Manage client and stakeholder expectations to ensure the full delivery of services and maintain high satisfaction levels.

Required qualifications, capabilities, and skills:

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills.
• Advanced knowledge on Treasury products (GACH, Wires, H2H), Payment Processing, SWIFT or ISO2002, Multi-currency clearing.
• Excellent case and escalation management skills
• Ability to develop and mobilize internal network, key stakeholders, and associated resources.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work effectively under pressure.
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity, and Inclusion philosophy

Preferred qualifications, capabilities, and skills:

• Demonstrated experience on Project Management and Process Improvement is a plus.