Microsoft HR Service Lead 

Philippines, Makati 

943537524

The HR Services center of excellence’s aspiration is to e

Required/Minimum Qualifications

• years of workexperiencein HR Shared Services /HR Service Delivery.
• Strong understanding of Hire-to-Retire lifecycle, ability to develop and maintain related end-to-end processes, Desk Top Procedure and Knowledge base.
• Well experienced in vendor management including ability to measure & report vendor performance, continuously improve processes, deliver against agreed objectives/ service levels, etc.

Additional or Preferred Qualifications

• Ability to handle sensitive information and to make decisions that impact customer service levels with a sense of urgency.
• Understanding of basic immigration law in the supported region, alongside experience in implementing immigration and mobility processes across different countries.
• Solid knowledge and proficiency in SAP SuccessFactors, Employee Central, MS Visio, Access, Excel is a plus.
• Strong Project management skills, Influencing skills and ability to Train the team on anongoing

• Accountable for the overall delivery of New Hireservices for the countries in the service region meeting and striving to exceed KPI targets, and operating as an escalation point of contact for employees and partners across the region.
• Accountable for Data Privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases.
• Accountable for service process documentation, desk-top-procedures, and knowledge base articles for assisted support.
• Accountable for contributing to the global standard design for New Hire & Transferprocesses.
• Accountable for driving standardization and continuous improvement.