Microsoft Communication Program Manager Taiwan, Taoyuan City 943322310
As aandmember of the Chief of Staff team, you will drive projects/programs critical to the success of the entire AI Business Solutions (ABS) Customer Success core and field teams. You will help set the communication strategy, drive communication execution across the ABS organization and lead communications for the leader of the organization.
- Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
- 2+ years supporting senior executives and organizations in an executive communications role.
- 2+ years building and executing a Communication Strategy across an organization ensuring alignment to the strategy, creating clarity across multiple org, and driving consistent messaging.
Additional or Preferred Qualifications
- Bachelor's Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 18, 2025.
Responsibilities
• Identifies and scopes opportunities to develop new programs and improve current ones impacting the broader organization. Leads the identification and resolution of root problems (e.g., root-cause analysis) and the definition of the program strategy. Gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves the operations of existing programs by applying industry methodology, defining highly complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in highly complex program issues and strives for simplification.
• Leads others who work with cross-functional stakeholders to design highly complex programs from initiation to delivery, independently. Provides expertise to produce collateral to incorporate stakeholder needs and ensure the business objectives are met.
• Leads the defining and tracking of success criteria and performance metrics such as quality, adoption, usage, impact, and effectiveness for the program.
• Shares best practices to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Leads others to work across teams to ensure all program requirements are understood and can be met.
• Shares expertise to evangelize highly complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance and Key Performance Indicators to demonstrate the value of the program and show business impact. Leads others to adapt communication style and storytelling strategy according to audience and business needs.
• Leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive, collaborative manner with all stakeholders.
• Provides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Leads the collaboration including leveraging other teams to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs impacting the broader unit, and communicates them to stakeholders. Recognizes process gaps/inefficiencies and drives strategies for optimization.
• Drives communication planning and strategy, focusing on critical priority areas. Enhances thought leadership to strengthen AI Business Solutions position as a trusted partner.
• Collaborates across teams to develop and drive story telling opportunities by using data and insights. Develops and drives stories in fresh ways that generate positive perceptions towards ABS. Guides others to determine the format of stories. Leverages expertise to determine what format is most appropriate and meaningful for a story and target audience(s).
• Takes responsibility for the Execution of Communication Strategy and ensures alignment to the strategy and adherence to business objectives. Creates ideas for and develops collateral materials (e.g., decks, posts, talking points) for use in a range of communications initiatives and events supporting ABS.
• Embody our and
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