JPMorgan Credit Operations Manager III - Business Card Elite 

Philippines, Quezon City 

943121795

Job Responsibilities:

• Providing direct and professional feedback to commercial credit analysts including secondary deal reviews and providing further enhancement to an analyst’s underwriting rationale. Also, managing day-to-day activities which includes schedule adherence, quality, production, turnaround times and commercial lending process (including financial spreads and underwriting)
• Completing in-person or virtual side by sides to provide direct feedback based on an individual’s designated daily tasks while providing guidance to improve turnaround time, quality and overall production
• Managing to departmental expectation which include schedule adherence , production standards , turnaround times and quality standard by creating daily reporting
• Handle request inquiry and escalation calls, where applicable
• Complete and manage to daily/weekly/monthly expectations for production, turnaround times and quality
• Review daily, weekly and monthly reports to ensure team consistency
• Identify operational efficiencies and provide clear concise recommendations to improve, where applicable
• Strong ability to plan, prioritize and execute tasks
• Complete ad-hoc projects and requests as needed

Additionally, this manager will help management develop and implement strategies to improve quality by providing feedback regarding trends and making recommendations for revisions to credit policies and/or make recommendations to procedures and proposing ideas to close gaps on missed opportunities and/or process improvements.

Required Qualifications, Capabilities and Skills:

Requirements for this position include the following:

• Minimum 5 years of commercial operations management experience with a concentration in business card or commercial card lending;
• Minimum 5 years commercial and business judgmental underwriting experience required;
• Bachelor's degree in a business-related discipline (Finance, Economics or Accounting, MBA a plus);
• Successful completion of a major corporate bank commercial training program (or the equivalent corporate banking/corporate finance or accounting experience);
• Possess accounting and finance knowledge, and commercial banking experience;
• Thorough understanding of judgmental commercial credit risk assessment, including in-depth understanding of financial statements, balance sheets, income statements, and statements of cash flow
• Superior oral and written communication skills, with proven ability to interact effectively with customers and internal stakeholders at various levels in the organization;
• Proficiency in judgmental commercial underwriting transactions and analytical skill sufficient to enable independent development of commercial and business card requests for all industries, line sizes and complexity;
• Strong analytical and problem-solving skills;
• Approach problems logically and with good judgement to ensure the appropriate outcome for customers and the firm, making appropriate decisions quickly and effectively;
• Proven ability to communicate verbally and in writing with internal and external customers and with various levels of management;
• Strong ability with a proven track record of providing coaching and talent development;
• Ability to manage within a high-paced team environment;
• Demonstrate resiliency and adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers, while documenting conversations thoroughly and concisely
• Abide by all applicable regulatory and department practices and procedures
• Be results-oriented and demonstrate enthusiasm, resilience under stress, and a will-to-win attitude
• Flexibility in adapting to changing volumes, tasks and areas of focus;
• Ability to investigate, recommend and initiate process improvements;
• Open to change, with the ability to quickly learn new processes and adapt to ever changing environment;
• Self-starter with strong initiative;
• Demonstrated strong analytical thinking, sound problem solving, and independent decision- making ability
• Computer skills specific to Microsoft products and proprietary systems, including ability to navigate multiple systems/windows simultaneously;

Internal Application Eligibility Requirements

TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:
Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Application Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard and you are qualified for the position of interest. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subject appropriate corrective action, following the firm’s HR Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.