PNC Senior Advisor - Incident Management 

Remote, Remote 

942813271

This newly created position will develop and lead a Treasury Management specific process for production incident triage, including coordination and delivery of internal/external communications. You will be apart of creating a centralized and consistent incident management practice. This is a highly visible, high stakes position which will focus on significant incidents categorized as "priority one."Additional responsibilities include:
• Convene an on-call cross-functional SWAT team to manage production issues with significant impact.
• Serve as central point of contact working with SME teams across high impact incidents.
• Coordinate and collaborate with Retail LOB on impact/resolution plans (when applicable).
• Manage TM-wide inventory of incidents and business specific post-mortems.
• Maintain flexibility to manage incidents that occur outside traditional business hours.
• Work to ensure cross-functional root cause is determined and documented.
• Manage incident specific cross-functional calls w/key stakeholders.
• Manage weekly incident review call with TM Client Care, Product Management, TM Operations, Digital Channels, other applicable stakeholder areas.
•Effectively support groups that operate 24/7/365 with a sense of urgency.Qualifications:
-8 years of incident management experience within a financial institution. This may include practical incident management as part of overall operational or service management.
-Demonstrated experience with process improvement implementation.-Outstanding written & verbal communications for just in time enterprise wide communication.
-Ability to strategically, diplomatically and quickly influence and implement action plans on an enterprise wide basis.
-Ability to triage urgent incidents and manage other multiple projects simultaneously.
-Ability to identify and analyze trends and use data to identify systemic issues for resolution to identify people, process, and/or systemic resolution for critical incidents.
-Ability to work in a fast paced 24/7/365 work environment.

Job Description

• Indirectly leads cross-functional teams to improve business planning methods. Executes key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Leads execution and implementation of business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic PlanningRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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