3M CO Analyst – Customer Care French m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

942737532

The Impact You’ll Make in this Role

Here, you will make an impact by:

• Providing Customer Service support in the customer care process via defined channels
• Liaising with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints
• Monitoring work queues for new requests and completing assigned tasks within SLA targets
• Identifying opportunities to improve data quality & reduce cycle time.

Your Skills andExpertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the followingqualifications:

• Fluent French language (C1)
• Advanced English language (B2)
• 1-2 years of equivalent work experience in Customer-Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Bachelor’s degree or higher from an accredited institution
• Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset..

Additional qualifications that could help you succeed even further in this role include:

• Ability to manage change including quickly adapting to new systems and processes
• Detailed oriented and enjoys working with a customer
• Proactive attitude to the duties entrusted.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Work Your Way
• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.