PayPal SMB account manager – JP 

Japan, Urayasu 

941317290

We seek an account manager to enhance customer experience and solutions for High Potential Merchants in JP market. The role involves building strong relationships and optimizing setups for future success. You'll work in a metrics-driven Sales environment with Inside Sales to protect and grow revenue in SMB segments. Success requires strong ownership, communication skills, and delivering empowered, effortless customer interactions and proactive education.

Essential Responsibilities:

• Contribute to sales development solutions and initiatives.
• Engage and collaborate with the immediate team.
• Suggest process efficiencies within the team.
• Exercise judgment on important issues.
• Support the team in achieving sales targets and goals.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Responsibilities:

• Confidently answer contacts and complete outreach to address the needs of PayPal’s High Value SMBs, through multiple channels (i.e. Phone, Email, Messaging)
• Outreach to Merchants across International markets to build relationships and manage their account and help with friction resolution, such as limitations.
• Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
• Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth
• Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like – Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
• Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
• Develop Portfolio strategies to grow high potential accounts in the US market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds
• Keep abreast with various international markets and their competition landscape and Payment Industry Trends
• Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services

Requirements:

• Bachelor's Degree
• 3+ years experience in Merchant facing Roles preferably in Sales or Customer Support
• An excellent communicator in Japanese and English
• Results-driven with Revenue growth as a KPI
• Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
• Ability to learn on the fly, multitask and effectively use tools to identify and solve
• Ability to work collaboratively and effectively across silos to drive empowered experiences
• Strong change agility and ability to respond and pivot quickly
• Analytical strengths – Monitoring, collaborating to elevate drivers and impacts
• Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
• Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information
• Strong interpersonal and time-management skills

Our Benefits:

Any general requests for consideration of your skills, please