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Nvidia Senior Virtual GPU Solutions Support Engineer United States, Texas 938595585
18.08.2024
What you will be doing:
What we need to see:
- Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Microsoft Windows (Workstation and Server) OS, Linux OS (Multi-distro), Hypervisors such as KVM, VMWARE, Citrix
- You'll rapidly debug and respond to user-reported issues on NVIDIA's vGPU software stack (vWS, vPC, vApps, vCS)
- Responding to customer product support inquiries via telephone, email or conference calls
- Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
- Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
- As a technical resource develop, re-define and document standard methodologies to provide to internalteams(Support/R&D)for support process and improvements
What we need to see:
- 3+ years in providing in-depth Customer Support and debugging experience for hardware and software products.
- Established knowledge of Enterprise platform and systems engineering who understands Microsoft Windows (Workstation and Server) OS, Linux OS, and Hypervisor triage, knowledge about servers and can resolve sophisticated OS and product internal issues.
- Excellent verbal and written English skills.
- Strong organizational skills and ability toprioritize/multi-taskeasily with limited supervision.
- Bachelor's degree in Computer Science, Electrical, Computer Engineering, IT or equivalent experience.
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems
- Microsoft Windows OS and Linux System Administration on engineering and networking level, preferable passionate about Microsoft Windows OS Server and Workstation.
- You'd have nurtured a deep Linux OS knowledge and hands-on triage, and be very comfortable working in various other hypervisor environments such as VMWARE, Citrix, Linux with KVM, Microsoft Windows Server and Azure Stack HCI
- Deep understanding of various VDI Solutions such as Omnissa Horizon (previously VMWARE)
- Datacenter GPU hardware Technology and Networking(Infiniband/Ethernet/RDMA)
- Enterprise Hardware Systems (NVIDIA DGX and OEM HGX AI-Ready Infrastructure Systems)
- Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)
- Shell scripting (Bash/Python)
- Distributed File System Storage technologies
You will also be eligible for equity and .
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