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NetApp Support Account Manager 
United Kingdom, England 
938271759

22.09.2024
Job Summary

As a Support Account Manager on our customer success team, your responsibilities include:

  • working with NetApp customers and designated Account/Sales Teams
  • providing expertise in the following areas:
  • Personalized Service
  • Centralized Support Management
  • Customized Proactive Care
Job Requirements
  • Excellent written and verbal communication skills in English are mandatory. Proficiency in any other languages is highly welcome!
  • Ability to communicate clearly, both written and verbal, with customers, Sales and Support Center, and act as a professional representative of the NetApp Global Support Organization.
  • Excellent interpersonal communication and customer service skills to collaborate successfully with customers and cross-functional teams, influence behavior, and drive actions.
  • Experience in escalation management and the ability to handle conflicts professionally and effectively manage customer expectations.
  • Ability to integrate diverse perspectives in critical situations to aid issue resolution.
  • Ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time management.
  • Technical understanding in Storage and/or Virtualization and/or Network Technology, with the ability to quickly acquire technical knowledge.
  • 5+ years of applicable experience in post-sales management.
Education & Experience
  • Typically requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience.
  • Work experience in a technical Customer Success role is desired.
  • NetApp and/or Cloud certifications are a plus.
  • A level of government security clearance or the capability to obtain this within a reasonable time (<12 months) is a plus.

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