Citi Group Asst Vice President Transaction Capture Manager Hybrid 

Malaysia, Kuala Lumpur 

938102620

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Shape your Career with Citi

Citi’s

,Asst Vice President, Transaction Capture Manager (Hybrid)based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Responsibilities:

• Management of day to day enquiries from clients/investors via email or hotline
• Proactively follows through any outstanding requests with clients
• Support trade capture management, through liaison with clients and investors to ensure queries are monitored and resolved in a timely manner
• Contribute to the development of streamlining the client/investor servicing model across the various countries serviced in Kuala Lumpur CSC
• Resolve complex trade flow problems through an in-depth evaluation of procedures and industry standards
• Contribute to projects (automation and client onboardings) and offers advanced solutions
• Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
• Analyze related information in complicated and unique situations to resolve issues
• Assume informal/formal leadership role within the team, and coach and train new recruits, and provide guidance and support to junior staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience in a related role
• Subject Matter Expert in one or more specific skill sets, business areas or products
• Demonstrated client/investor servicing skills
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Education:

• Bachelor’s degree/University degree or equivalent experience

Time Type:

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