Citi Group Relationship Associate - C10 

Brazil, Rio de Janeiro, Niterói 

937390834

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 1-2 years relevant experience in high-quality customer service with focus on building client relationship and achieving quality results
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

• Bachelors degree

• Grau superior completo –não requerida áreas especificas ou em vias de se formar, cursando 7o. Semestre ou acima na faculdade.
• Experiência anterior: Posições relacionadas ao atendimento ao cliente, análise de informações e Qualidade, área de produtos, áreas comerciais.
• Inglês avançado/fluente.
• Trabalho em equipe.
• Fortes habilidades interpessoais
• Capacidade de executar várias atividades em paralelo de forma eficaz.
• Capacidade de analisar
• Organização
• Proatividade
• Foco em qualidade
• Capacidade de identificar oportunidades de melhoria
• Alto senso de responsabilidade e de prioridade
• Capacidade de trabalhar sob pressão.

Time Type:

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