Wells Fargo Loan Servicing Representative 

India, Karnataka, Bengaluru 

937003079

In this role, you will:

• Support Loan Servicing functional area or processes.
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature.
• Perform moderately complex administrative, transactional, operational, or customer support tasks.
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing.
• Receive direction from Loan Servicing supervisors.
• Escalate non-routine questions to experienced individuals.
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations.
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers.
• Provide guidance to less experienced peers.

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Good written and verbal communication.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.